Online Dispute Resolution (ODR)
Transforming Justice through Technology
The Global Arbitration and Mediation Council (GAMC) provides comprehensive Online Dispute Resolution (ODR) services, leveraging technology to deliver fast, accessible, and cost-effective justice. As the digital economy expands, ODR has emerged as an essential mechanism for resolving disputes efficiently, free from the constraints of traditional proceedings.
What is Online Dispute Resolution?
Online Dispute Resolution is a technology-driven process that facilitates dispute resolution through digital platforms and the internet. ODR combines traditional Alternative Dispute Resolution methods with seamless Digital Arbitration and Hybrid Arbitration capabilities, enabling parties to resolve disputes remotely while maintaining flexibility in their choice of proceedings. GAMC enables parties to join arbitration virtually and offers the flexibility of hybrid arbitration, allowing participants to choose fully online proceedings or a blend of in-person and virtual sessions tailored to their specific needs and circumstances.
Technology-Driven Resolution
ODR leverages cutting-edge technology to make dispute resolution accessible, efficient, and secure. Our platform enables virtual hearings, digital document management, and real-time collaboration from anywhere in the world.
Key Features of GAMC's ODR Services
Accessibility and Convenience
ODR removes geographical barriers, enabling parties worldwide to resolve disputes without travel requirements. Participants can engage from anywhere at convenient times, making justice accessible globally.
Cost-Effectiveness
By eliminating travel expenses and venue rentals, ODR provides affordable dispute resolution. This cost efficiency makes justice accessible to individuals and businesses of all sizes.
Speed and Efficiency
ODR procedures resolve disputes substantially faster than traditional litigation, with most cases settled within weeks rather than months or years. Streamlined digital processes eliminate scheduling delays and facilitate rapid document exchanges.
Flexible Processes
GAMC tailors ODR processes to specific dispute needs, accommodating consumer disputes, e-commerce conflicts, business disagreements, employment matters, financial services disputes, insurance claims, and international commercial disputes.
Privacy and Confidentiality
Unlike public court proceedings, GAMC's ODR platform provides a private environment with robust security measures, including end-to-end encryption, secure cloud storage, multi-factor authentication, and data anonymization.
Applications of ODR
E-Commerce and Consumer Disputes
Ideal for high-volume, low-value consumer complaints from online transactions
Cross-Border Commercial Disputes
Facilitates international business conflict resolution efficiently
Banking, Financial, and NBFC Services
Resolves debt recovery, loan disputes, and insurance claims
Employment Disputes
Addresses wage issues, contract disagreements, and workplace conflicts
Real Estate and Property
Resolves lease agreements, construction conflicts, and tenancy issues
Family Disputes
Handles divorce settlements, custody arrangements, and property division
Benefits of Choosing GAMC for ODR
Legal Framework and Compliance
GAMC operates within India's legal framework, including the Arbitration and Conciliation Act, 1996, Code of Civil Procedure Section 89, and Information Technology Act, 2000. The Consumer Protection Act, 2019, mandates effective grievance redressal mechanisms. GAMC ensures compliance with the Digital Personal Data Protection Act, 2023, and maintains data protection standards aligned with international best practices, including GDPR principles.
Empanelment of ODR Neutrals
GAMC maintains a distinguished panel of qualified arbitrators, mediators, and conciliators, including retired judges, senior advocates, certified mediators, domain experts, and retired government officers. All neutrals undergo rigorous selection, complete continuing education, adhere to strict ethical codes, and maintain transparency regarding conflicts of interest.
Our Arbitration Process
GAMC follows a structured, transparent arbitration process that ensures fairness, efficiency, and compliance at every stage. From case allocation to final award dispatch, each step is carefully managed and documented.
Phase 1: Initiation
Day 0 - Day 10
Allocation Received
Receive allocation with Legal Reference Number. Review case data and request any missing requirements.
Invocation cum Commencement Letter
Send digital commencement notice to the borrower, officially referring the dispute to GAMC. Prepared and dispatched by legal advocate.
Assignment Letter to Institute (GAMC)
Submit the official assignment letter to GAMC, cc'ing all parties, on company letterhead.
Phase 2: Formation
Day 13 - Day 23
Acceptance Letter with Board Resolution
GAMC issues acceptance letter with board resolution, confirming case intake and notifying stakeholders.
Reference Letter Constituting Arbitral Tribunal
GAMC formally constitutes the Arbitral Tribunal and communicates with all parties.
Disclosure Letter by Arbitrator
Arbitrator sends disclosure, accepts appointment, and directs submission of Statement of Claim and Defense. First appearance notice given.
Phase 3: Proceedings
Day 44 - Day 85
Statement of Claim Filing & First Hearing
Petitioner files statement and relevant applications. Tribunal conducts first hearing and issues orders if necessary. Proceedings shared with all parties.
Second Hearing (SOD Filing by Borrower)
Hearing for respondent (borrower) to file Statement of Defense. All key parties attend and proceedings are documented.
Third Hearing (Evidence Taking)
Attend hearing focused on evidence presentation (including ex-parte if needed). All case evidence recorded.
Fourth Hearing (Final Arguments)
Hearing for concluding arguments. Tribunal closes proceedings after submissions.
Phase 4: Resolution
Day 100 - Day 105
Passing of Arbitral Award
Arbitrator delivers and signs the final, binding award, officially determining the case.
Dispatch of Award Copies
Award copies dispatched free of cost by post to borrower and provided personally to company party.
Complete Process Timeline
GAMC vs Traditional Methods
Compare how GAMC’s ODR platform outperforms traditional dispute resolution methods across key metrics.
Resolution Time
Cost Efficiency
Accessibility
Transparency
Future of ODR at GAMC
GAMC is committed to continuous innovation, including expanded AI integration for predictive analytics, blockchain-based systems for immutable record-keeping, virtual and augmented reality capabilities, cross-border recognition frameworks, and interoperability standards enabling seamless integration with other platforms and court systems.
Getting Started with GAMC's ODR Services
Initiate proceedings by visiting our online platform, registering and filing disputes, reviewing and selecting appropriate neutrals, uploading documents securely, participating in virtual proceedings, and receiving legally binding agreements or awards electronically.
Contact GAMC:
info@gamc.in | global.arbitration.center@gmail.com
Phone
+91 8448866576, +91 1146113572
Address
F-251, Second Floor, Laxmi Nagar, New Delhi-110092
GAMC: Pioneering Digital Justice for a Connected World
